Frequently Asked Questions

What does the membership cost? You can select a membership of 6 months for $32.95 or 12 months for $49.95.

How long is my membership for? You will have a choice of choosing either a 6 month or 12 month membership with Money Detective. Your membership will be for the chosen period from the date of joining Money Detective.

What happens when my membership is due for expiry? Prior to the expiry of your membership, we will communicate with you and offer you the options of renewing your membership for a further period.

How will my payments be processed? Payments are made through PayPal’s secure online payment server. Learn more about PayPal. Money Detective will not have access to your credit card or bank details.

How do I log onto your website? Upon registering to become a member your email address will be assigned as your user ID and you will choose your own password. You will use both of these to sign you into the Money Detective Website. You can sign in at the top right hand section of the website, from any page. By being signed in under your user ID and password, you will automatically have access to all of the materials exclusive to members.

What if I forget my password? If you have forgotten your password, you will need to click on the “Forgotten Password” link on the top right hand side of any of our web pages. After completing your details in this section, you will be emailed your password.

Do I get access to all areas of the website? Yes as a member you do. All you need to do is when you visit the website you log in and then you are automatically given privilege to all areas of the website.

How do I get my friends to join up? At the bottom part of each page of our website there is a Send Page to a Friend link. We welcome you to use this feature to send a copy of the web page you are on to your friends, so they too can know about Money Detective. They can join and become a member by signing into our Memberships section.

Will the details I input into your website be saved? Yes. If you are a member and you’ve logged in, you will be able to input your details into our various Money Detective tools. This data will be stored and available to you again on your next login. When you log in as a member, you log onto the secure version of our website to ensure your data is kept secure.

Are my private details kept confidential? Yes, we ensure that all of our member’s details are kept strictly confidential. Please refer to our Privacy Policy for further information. Money Detective will not sell or share your information with third parties.

Is your website secure? When you log in as a member, you log onto the secure version of our website which allows your data to be kept secure.

Who has access to my details on your site? Only Money Detective has access to your details. Your details are stored on a secure server. Please refer to our Privacy Policy for further information. Money Detective will not sell or share your information with third parties.

How do I access my saved details? If you are logged in as a member, you will be able to view all of your details this includes any data you have saved from your last visit.

How do I update my Money Detective member account details? You will need to log into your membership, and then click on the link Update your Details on the top right hand side of any of our web pages. This will take you to your personal details which can then be updated.

How do I let Money Detective know of a change of email address? There is a link to Update your Details on the top right hand side of any of our web pages and this is where you can record a change of email address.

What happens if I can’t access the Money Detective website? If our website is not available due to server issues or maintenance, please try again in a couple of hours. This is unlikely to happen due to our website being hosted on servers that have an almost 100% uptime.

What technical requirements (i.e. software) do I need to have on my computer to be a member? A web browser (minimum Internet Explorer 7 or Firefox 2) with Javascript and images enabled. To become a member you will also need an email address.