Returns Policy

You are protected by our 100% Customer Satisfaction Policy

At Money Detective we strive to produce the highest quality goods and we are so convinced you will love our easy-to-use products, that we are willing to offer a 14 day Money Back Guarantee on all of our software programmes, cd’s, dvd’s, membership programmes and books. If at anytime within 14 days of purchasing our products you are unhappy, then simply let us know via an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one of our Detectives will be in contact you and cheerfully exhange or refund (excluding shipping / handling fees if any) your purchase in a prompt and courteous manner. See How To Request An Exchange or Refund Below.

No exchanges or refunds will be offered after the 14 days.

Can We Help You Before You Request An Exchange Or Refund

We are confident that our products will work for you, and we will assist you in every way that we can. So, if you are having difficulty installing any of our software programmes, then please let us know. If you're having problems using our software programmes, cd’s or dvd’s, then also let us know. Take advantage of calling one of our Detectives on 07 3102 9606 or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How To Request An Exchange Or Refund

To request an exchange or refund, simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  within fourteen (14) days of your purchase. Please include your personal details, purchase details, purchase order number and tell us why you're requesting an exchange or refund.

We will cheerfully exchange or refund (excluding shipping / handling fees if any) your purchase in a prompt and courteous manner.

If our product is a software programme or file that has been electronically delivered or a CD / DVD which contains a software programme or file that can be downloaded, a signed “Letter Of Proof Of Destruction” is required to allow us to process your exchange or refund. You must forward your signed “Letter Of Proof Of Destruction” to us stating that you have ceased using the software programme or file and that it has been removed from all applicable storeage devices.

By requesting an exchange or refund you are obligated to uninstall and remove the software programme or file from your web server, computer, storeage devices and every other data medium as further use of the software programmes and related files will be regarded as illegal unless you obtain a license again.

Questions Before Purchase

If you have any questions before you purchase any of our products, please feel free to give us a call or send us an email. We would love to hear from you. At Money Detective we strive to provide our customers with the best products and the best support that we can, and we'd love to show you that we are 100% commited to you.

Acceptance Of This Return Policy

It is your responsibility to familiarize yourself with this return policy. By placing an order for any of our products, you indicate that you have read this return policy and that you signify your acceptance of this return policy.